Frequently asked questions (FAQ)

About JTB Sports Station

Q1Can we ask each sales branch of JTB for inquiries about the JTB sport station ?

Management and inquiries of the JTB sport station (as following "this site") are as follows.
JTB Western Japan Corp. Sports and MICE Division JTB Sports Station Desk
7th Fl, Hommachi Cross Bldg,3-1-8 Minami-Kyuhoji-cho, Chuo-ku, Osaka,541-0058,Japan
TEL : +81-6-6252-4009
FAX : +81-6-6252-4015
Office hours : 09:30-17:30
(Closed : Sat, Sun and Public Holiday)
Contact us Here!

Q2Please let me know the recommend environment of a smart phone.

At the JTB sport station, the following environment is recommended for look and use comfortably.- iOS4.0 or subsequent ones - Android2.3 or subsequent ones In browsers other than the smart phone of other OS loading, a tablet computer, and a standard, it may be unable to see a web page by the intended design.

About member registration

Q3Any important reminders for login?

This system uses cookies.
To use this system properly, refer to the following and make sure your browser menu settings allow the use of cookies.
(The initial settings allow cookies to be used.)

Q4Is any fee required for member registration?

Free of charge for the both membership fee and annual fee.

Q5Is there any commitment for member registration?

Required to agree to user policy, when register membership.

Q6How to do member registration?

Register Here

Q7Possible to use JTB sports station without the member registration?

Events and event information can be accessible.
However, event participation (entry) is for registered members only.

Q8Can I register member registration without email address or any email address which I can not use?

A mail address is indispensable, it performs the completion of a participating application (entry), meeting important matter notice etc.
In addition, mobile address should keep in mind that a character may break off in the mail sent from us by setup.
In the case of PHS such as WILLCOM, approve the address that periods continue or the address that a period is contained in right in front of @ because you cannot register.

Q9Is there any membership cards?

Unfortunately, there is no membership card.
However, login ID and password are issued.
Please keep the login ID and password upon registration.

Q10I would like to register using the same email address as who have already registered.

Unfortunately, it is disapproved.

Q11I would like to edit the details of member registration.

An address, a telephone number and an email address, etc., can be changed from a member information edit page.
However, please contact to JTB Sports Station Desk if you would like to edit the name, date of birth and gender.
JTB Sports Station Desk (JTB Western Japan Corp. MICE Division)
TEL : +81-6-6252-4009
FAX : +81-6-6252-4015
Office hours : 09:30-17:30
(Closed : Sat, Sun and Public Holiday)Contact us here

Q12What should I do if forgot my log in ID?

Please access below and folloe the guidance.
Here (forgot log in ID)
Here (inquriy via email)

Q13What should I do withdraw from the membership?

About withdrawal, the necessary procedure is taken based on member registration agreement.
Please have necessary information written down in a "withdrawal from", and send to us.

Q14Reply mail is not delivered after my registration. / apply (entry) or any inquiries.

The mail being recognized as an "unsolicited junk e-mail" by the providers (Yahoo mail, Hotmail, etc.) and mobile phone company, becoming "delayed" and "non delivered", or going into a "troublesome mail folder."
In that case, you change a setup into reference for the manual of use mail service, etc.
sorry to trouble you, but, or please inquiry directly to the providers (Yahoo mail, Hotmail, etc.) and a mobile phone company.

Q15How to handle personal information?

About a participating application (entry)

Q16How much is an event application fee?

It provides in each event. Please confirm each event details.

Q17Possible to cancel?

A cancellation is possible, however no refund can be made after the payment.
Also, it cannot be changed the event or item after the registration, and no refund for double entry in the same event.

Q18Is the settlement safe?

It corresponds to SSL (Secure Socket Layer).
Since it is enciphered and transmitted, you can use the inputted card number in comfort.
Moreover, in a credit card transaction, you can use more safely those who use a correspondence card since we have adopted 3D secure attestation.

Q19Can a group application be performed from a mobile phone?

Although we feel sorry, a group (a family's, a friend's, a team's) application is impossible from the mobile phone.
Please make an application from a computer and a smart phone site.

Q20I need the receipt.

Please advise us by E-mail for receipt inquiry with following information.
-Meeting name-An application number or the details of an application (a participating event, number, amount) * An application number is clicking the situation of participating application in my page, and clicking meeting name after login, and you can confirm it. -Application representative name -The address and name indicated to a receipt (if unstated, it will publish by the application representative) -Special affairs of the remarks column*In a remarks column, a convention name, its participation fees and a payment method are certainly written. E-mail: jtbss@west.jtb.jp FAX : +81-6-6252-4015

Q21Is a substitute application made from a mobile phone?

Although I feel sorry, the substitute application is impossible from the mobile phone.
Please make it from a computer and a smart phone site.

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