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Privacy Policy

About handling of personal information

We perform the handling along "the privacy policy" that we prescribe about the personal information of the customer.


Privacy Notice

Country of residence is
Definition of EEA Definition of EEA
 Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic
 Denmark, Estonia, Finland, France, Germany, Greece
 Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein
 Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland
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 United Kingdom
JTB SPORTS STATION Privacy Notice Created date December 14th, 2018
JTB Corp. which has its registered offices at 2-3-11 Higashi-Shinagawa, Shinagawa-ku, Tokyo, Japan (the “JTB”) offers travel and destination management services and other related services worldwide. This Privacy Notice is issued to you, Data Subject, to inform you of our collection, access, use and otherwise process your personal data in connection with JTB Sports Station services (the “Services”).

1. Categories of personal data
We hereby inform you that we collect, use and process the following categories of your personal data:
・ Name
・ Address
・ Birth Day (Age)
・ Gender
・ Phone Number
・ Email Address

2. Legal basis and purpose:
As per Article 6(1)(f) GDPR, we hereby inform you that we use and otherwise process your personal data for the purpose of providing you following services:
・ Making accommodation or hotel arrangements
・ Making transportation arrangements
・ Making restaurant arrangements or other food arrangements
・ Making other services arrangements
・ Supporting you with the tours or with preparations for the tours
・ Managing the itinerary or the preparation of the itinerary
・ Considering, entering into, or performing contracts or other relationship
・ Responding to your queries or requirements
・ Maintaining our relations with you
・ Satisfaction surveys that you would complete
・ Re-establishing our relationships
・ Selling our or other person’s products or services
・ Marketing/ Providing information regarding our or other person’s products, services or events or campaigns

In addition, your personal data may be converted into statistical or aggregated data which cannot be used to identify you and then used to produce statistical research and reports. This aggregated data may be shared and used in the ways described above.

JTB processes your personal data in its interest as well as your interest, so JTB provides and you receive the travel related services that you have requested and other related services specified in the above.

3. Retention periods
We keep your personal data as long as there is a statutory or legal requirement to do so or in order to provide the aforementioned services to you. For accounting or auditing purposes we may retain your personal data for a period of time after our direct business dealings have ended.

4. Data storage and transfer
Furthermore, we may share your personal data with JTB group companies as well as with other companies which may be located within or outside the EEA in connection with the Services and other services indicated above, for example: organizers of events, airlines, hotels, accommodations, transportations, restaurants, tour operators, travel agencies, other service providers (including service providers for JTB). Where a company is located outside the EEA, we will arrange adequate safeguards such as Binding Corporate Rules or Standard Contact Clause arrangement or transfer your personal data based on appropriate legal basis.
Your personal data which is transferred or shared by JTB to or with an organizer of an event and held by such organizer is processed by such organizer independently and is subject to the terms and conditions for the services, privacy policy and other applicable terms and conditions of such organizer, and such organizer shall be responsible for such process and management of such your personal data.
JTB’s privacy policy, privacy notices (including this privacy notice) and other regulations are not applied to such your personal data which is transferred or shared by JTB to or with an organizer of an event and held by such organizer, and JTB is not responsible for the process and management of such your personal data.

5. Prior consent
Where we require access to your Personal Data that GDPR considers Sensitive, we will seek separate explicit consent from you prior to obtaining that data.

6. Your rights
As a customer you have a number of rights among them: the right to request access to your personal data, to have it corrected or deleted, and the right to object to our processing of your personal data. For further information on these rights please refer to our Privacy Policy:

Online link to Privacy Policy: https://www.jtbcorp.jp/en/privacy/pi_gdpr.asp

If you require assistance or further information about how your personal data is used by us then contact our Data Protection Team via email: private@jtb.com
If you are not completely satisfied with how personal data request was handled then you may contact your local Data Protection Supervisory Authority.